Webinar Recordings

Game Design and in-Play Monitoring

Episode 1: July 24th 2019

How to empower and protect the customer through responsible game design and a safe environment


Moderator: Christina Thakor-Rankin, CEO, 1710 Gaming

Stefania Colombo, Head of CSR, IGT

Nick Jacobs, Gambling Business Lead, ThreatMetrix


Episode 2: 15th August 2019

Evaluating your monitoring process to define your sustainable players and at-risk players






Moderator: James Baston-Pitt, Business Development Manager, Onfido

Richard Wood, Director, GamRes

Paul Foster, Managing Director, Crucial Compliance (formerly Digital Compliance and Responsible Gambling Development Director at GVC Group)

Christofer Hagstedt, Chief Business Development Officer, Sustainable Interaction

Interaction and Intervention

Episode 3: September 25th
Categorizing different kinds of interaction and what they should look like


Moderator: David Clifton, Director, Clifton Davies Consultancy Limited

Ian Semel, CEO, Break Even

Rob Mabbett, Therapy Manager, Gordon Moody Association, 

Tanja Sveen, Responsible Gambling Advisor, Norsk Tipping AS

Daniel Reilly, Responsible Gambling Manager, Rank Group

Episode 4: November 13th
Does the business model around loyalty and VIPs need to be re-evaluated

Marc Thomas, Partner, Propus Partners

Dan Iliovici, CEO, RomBET
Paul Buck, Epic Risk Management
David Caruana, Responsible Gambling Manager, Kindred Group
Janny Wierda, Responsible Gaming Manager, Holland Casino

Self-exclusion, blocking and advertising

Episode 5: December 11th 
How to On-board at-risk customers to self-exclusion and blocking sites

• Self-exclusion and blocking – what technology approaches are available and how can we define best practise?
• What information do you need to share with RG suppliers in order for them to assess the impact of the tools you are using and how you can improve?
• Understanding the data – what is the success rate of signups to these tools once an operator has clocked risk factors and intervened in a customer’s journey? What are the causes for this percentage being low?
> Towards collaboration: How should operators be collaborating with RG suppliers for a better working relationship to get 1) this content presented effectively 2) at-risk players better identified and 3) a confirmed result (e.g. the player purchases and installs blocking software)


Matt Zarb-Cousin, Director, GamBAN

Marlene Warner, Commissioner, Massachussetts Council on Compulsive Gambling

Barry Grant, CEO, Problem Gambling Ireland

Fiona Palmer, CEO, GAMSTOP


Episode 6: January 8th  
Responsible Advertising or no Advertising at all – what’s the future?

• What can be learned from how other industries have evolved to not target vulnerable customers and minors?
• When these advertising restrictions and blocks fail to be passed on to affiliates, exposing self-excluded players to gambling ads, what is the root cause? How can operators better manage their relationship with affiliates to avoid breaches?
• Will the advertising backlash and subsequent cancelling of gambling content in ads (GVC, Svenska Spel) contribute significantly to safer gambling?
> Towards collaboration: How can advertising foster a better relationship with sport to produce content that is sustainable, considerate of RG, and sensitive to minors watching?
Yanica Sant, Senior Counsel, Malta Gaming Authority

Clive Hawkswood, Chairman, RAIG

Martin Lycka, Director of Policy and Regulatory Affairs, GVC

Andrew Taylor, Policy Executive, Advertising Standards Authority

Moderator: Maarten Haijer, Chairman, EGBA