Game Design and in-Play Monitoring
Episode 1: July 24th 2019
How to empower and protect the customer through responsible game design and a safe environment
Speakers
Moderator: Christina Thakor-Rankin, CEO, 1710 Gaming
Stefania Colombo, Head of CSR, IGT
Nick Jacobs, Gambling Business Lead, ThreatMetrix
Episode 2: 15th August 2019
Evaluating your monitoring process to define your sustainable players and at-risk players
Sponsor
Speakers
Moderator: James Baston-Pitt, Business Development Manager, Onfido
Richard Wood, Director, GamRes
Paul Foster, Managing Director, Crucial Compliance (formerly Digital Compliance and Responsible Gambling Development Director at GVC Group)
Christofer Hagstedt, Chief Business Development Officer, Sustainable Interaction
Interaction and Intervention
Episode 3: September 25th
Categorizing different kinds of interaction and what they should look like
Speakers
Moderator: David Clifton, Director, Clifton Davies Consultancy Limited
Ian Semel, CEO, Break Even
Rob Mabbett, Therapy Manager, Gordon Moody Association,
Tanja Sveen, Responsible Gambling Advisor, Norsk Tipping AS
Daniel Reilly, Responsible Gambling Manager, Rank Group
Episode 4: November 13th
Does the business model around loyalty and VIPs need to be re-evaluated
Moderator:
Marc Thomas, Partner, Propus Partners
Speakers:
Dan Iliovici, CEO, RomBET
Paul Buck, Epic Risk Management
David Caruana, Responsible Gambling Manager, Kindred Group
Janny Wierda, Responsible Gaming Manager, Holland Casino
Self-exclusion, blocking and advertising
How to On-board at-risk customers to self-exclusion and blocking sites
• Self-exclusion and blocking – what technology approaches are available and how can we define best practise?
• What information do you need to share with RG suppliers in order for them to assess the impact of the tools you are using and how you can improve?
• Understanding the data – what is the success rate of signups to these tools once an operator has clocked risk factors and intervened in a customer’s journey? What are the causes for this percentage being low?
> Towards collaboration: How should operators be collaborating with RG suppliers for a better working relationship to get 1) this content presented effectively 2) at-risk players better identified and 3) a confirmed result (e.g. the player purchases and installs blocking software)
Speakers
Matt Zarb-Cousin, Director, GamBAN
Marlene Warner, Commissioner, Massachussetts Council on Compulsive Gambling
Barry Grant, CEO, Problem Gambling Ireland
Fiona Palmer, CEO, GAMSTOP